Citizen Charter

Kurseong Municipality is committed to ensure the fullest development of the personality of the individual of Kurseong Municipal Area. To that extent Kurseong Municipality has executed a Citizen friendly “The Citizen Charter” to achieve the dual objective of providing speedy quality public services and informing the citizens of their rights and responsibilities.

This Citizen Charter is based on the principle of “SMART’’ administration, which is “Simple, Moral, Accountable, Responsive and Transparent”

The Charter is a promise to deliver public services to the citizens of Kurseong Municipality. This charter may not be treated as a legal document against the Municipality.

A. Kurseong Municipality deliver the following services to the citizen:

Sl.No	Name of Services
1	Issue of Birth and Death certificates
2	Building & Lay out permission
3	Water supply connection and Maintenance
4	Sanitation Public & Private
5	Mutation (Transfer of property)
6	Issue and renewal of Trade Licence
7	Street Lighting
8	Assessment
9	Deposit of Tax
10	Roads, drains and other civic infrastructure amenities
11	Health Care Services

B. Information

Active	Execution
Working days	Monday to Saturday (half day) Except other holidays.
Working time	From 10.30 am to 4.30 pm (lunch 1-2 pm)
Receipt of Applications and Complaints	From 10.30 am to 4.30 pm(lunch 1-2 pm) Also depends on the merit of the case.

C. Service bench mark of Kurseong Municipality:

Sl. No	Services	Previous Time	Targeted Response Time	Tatkal Service Time	Charges General &Tatkal (G) (T)
1.	Assessment & Tax Department
	Mutation	75 days	60 days (including notice period of 30 days)	40 days	G- 2500/-(if registered deed) , In case of law of inheritance, gift deed within family and other vested land refer to BOC resolution 30th Jan 06. T- Additional Rs 1000/-.
	Assessment	75 days	60 days	40 days	G- Free service T – 500/-
	New trade licence	7 days	5 days	2 Days	G- 50-200/ (licence fee) depends on nature of trade. Registration Charges Extra which depends on the area & nature of trade T- Additional 25% on total amount i.e licence fees and Registration fees.
	Trade licence renewal	5 days	2 days	Same day	G-50- 200/- T- Additional 100/-

2.	Building Department
	Site plan	45 days	30 days	7 days
	Sanction or refusal of plan	60 days	30 days	7 days
	Total time	105 days	60 days	14 days	As per provisions B.M Act. Tatkal rate 25p/sft (Residential) 50p/sft (S.Commercial) Rs.1/sft (Commercial)

3.	Electric Department
	Street lamp repair	15 days	10 days	5 days (if Sufficient staff is available)	Free service
	Sodium vapours	15 days	10 days	Do	Do

4.	Sanitation Department
	Sewer line connection	15 days	10 days	5 days	G-5000/- (Domestic) -10000/- (Commercial) T- 8000/- (Domestic) 13000/- (Commercial)
	Waste disposal	Daily	Daily	---------	Free
	Birth Certificate	7 days	5 days	2 days	G- 72/- T- 172/-
	Death Certificate	7 days	5 days	2 days	General - 62/- Tatkal - 162/-
	Birth certificate with in one year	10days	7 days	3 days	General - 10/- Tatkal -50/-
5.	Water supply Department
	New water connection	45-60 days	30-45 days	15 days	G- 5500/- (Domestic) 10500/-(Commercial) T – Additional 40% on Domestic Additional 60% on Commercial
	Shifting water connection	45-60 days	30-45 days	15 days	G- 3500/-(Domestic) 5000/- (Commercial) T- 4900/- (Domestic) 8000/- (Commercial)
	Blockage & dislocation	7 days	5 days	3 days	G- 1000/- (Domestic) 1500/- (Commercial) T- Additional 30%
	Repairing of leakages	7 days	5 days	-------------	-------------

6.	Road Department
	Road repairing	As soon as Possible	If fund is available.

7.	Health Department		Out door Timing doctor’ visit
	Sub-Center-1		Mon -Wed 12 – 4 pm		Free service
	Sub-Center-2		Do		Do
	Sub-Center-3		Do		Do
	Sub-Center-4		Do		Do

D. Availability of forms and information:

Types of Application Forms	Available from	Charge
Application form for Mutation	Tax department	50/-
Application form for Enlistment	Tax department	50/-
Application form & fee for tax on advertisement	Plain paper	B.M Act
Application form for verification of sites.	Plain paper	500/-
Application form for birth certificate	Sanitation department	Free
Application form for death certificate	Sanitation department	Free
Application form for building sanction	General department	200/-
Application form for water connection	General department	50/-
Application form for shifting water connection	General department	50/-
Application form for sewer line connection	Plain paper Application.	Free
Application form for extra water	Plain Paper Application	300/-(1000 ltr)
Application form for residential certificate	General department	Rs. 10/-
Application form for Gorkha certificate	General department	Free
Application form for NOC for electric connection	General department	Rs 10/-
Application form for Income Certificate	General department	Free
Application form for live certificate	General department	Free
Application form for SC/ST provisional certificate.	General department	Free
Application form for Old age Pension	General department	Free
Application form for loan under scheme of SJSRY,PMRY, OBC,Minorities,Schedule caste	General department	Free
Application form for certify copy	General department	100/-

E. Department wise information of Kurseong Municipality

Tax Department

The Tax-Daroga heads this department. This department generates revenue through property tax collection, collection of rent from municipal properties, tax on advertisement fees, issue & renewal of trade licence, mutation.

Functions:

Tax Collection
Issue of Trade licence
Sending notices to defaulters
Rent collection of municipal commercial complex.
How citizen can help?

By prompt payment of taxes with in the due date.
By payment of reasonable tax for commercial and household properties
By clearing long pending dues.
Prompt clearance of Government dues and arrears.

Whom to contact?

Initially Tax –Daroga in office. In case of inaction on initial complaint, contact Executive Officer, Kurseong Municipality.

Building department & Street Light

The Sub-Assistant Engineer Building’s & Street light is the head of the department which sanctions building plan and maintenance and installation of street lights in the town.

Function:

Sanction building Plan
Site verification
Street light Maintenance

How citizen can help?

Furnish original documents for any application
Duly filled up forms to be submitted.

Whom o contact?

Initially S.A.E buildings, in case of inaction of complaints contact Executive Officer Kurseong Municipality.

Sanitation Department and Health Wings.

Kurseong Municipality is committed to give its citizen clean and green city which involves different areas like sanitation and health. Very recently formed health wing of kurseong municipality is also under the supervision of sanitation department. The Sanitary Inspector is the in- charge of this department which looks after the sewer line connection, health sub-centres and Public health.

Functions & Activity:

Issue of birth & death certificates
Road cleaning
Garbage collection
Sewer line management
Maintenance of Public Urinal and Toilets

How citizen can help?

Ensure that your premises are cleaned before street cleaning and throw garbage in the bins before the pick up time
Keep the surrounding of your building clean
Segregate your garbage into bio-degradable and non bio-degradable
Report non sweeping and not lifting of garbage’s
Use urinal and toilets provided for public use
Place a complaint if they are not cleaned or if repairs are needed.

Whom to contact?

Initially, the Sanitary Inspector in the office or in case of in action on initial complaint, contact Executive Officer

Water Supply , Roads & Drainage

The department is the most important one as it is the sole in charge of water supply in the town. The department is headed by Sr. Sub- Assistant Engineer which looks after the distribution of water supply in the municipal town. The department also looks after drainage and road network of Kurseong Municipal Area.

Function:

To supply safe drinking water
To sort out problems with Public Works Dept.
Maintenance of roads and drainage
Special arrangement to supply water in dry season

How Citizen can extend support?

Do not construct or dump materials which obstructs or block a road.
Do not vandalise road infrastructure
Apply for permission for carrying out public events in roads.
Do not throw garbage into the drain and roads
Ensuring rain water harvesting in your area.
Promptly report blocks/chokes.
Report leakages of water supply lines.
Keep away from illegal tapping
Save water
Don’t misuse water

Whom to contact?

Initially Sr S.A.E – water supply, In case of in action on complaint contact Executive Officer Kurseong Municipality.