fb
Citizen Charter

Kurseong Municipality is committed to ensure the fullest development of the personality of the individual of Kurseong Municipal Area. To that extent Kurseong Municipality has executed a Citizen friendly “The Citizen Charter” to achieve the dual objective of providing speedy quality public services and informing the citizens of their rights and responsibilities.

This Citizen Charter is based on the principle of “SMART’’ administration, which is “Simple, Moral, Accountable, Responsive and Transparent”

The Charter is a promise to deliver public services to the citizens of Kurseong Municipality. This charter may not be treated as a legal document against the Municipality.

A. Kurseong Municipality deliver the following services to the citizen:
Sl.No Name of Services

1

Issue of Birth and Death certificates

2

Building & Lay out permission

3

Water supply connection and Maintenance
4 Sanitation Public & Private
5 Mutation (Transfer of property)
6 Issue and renewal of Trade Licence
7 Street Lighting
8 Assessment
9 Deposit of Tax
10 Roads, drains and other civic infrastructure amenities
11 Health Care Services
B. Information
Active Execution

Working days

Monday to Saturday (half day) Except other holidays.

Working time

From 10.30 am to 4.30 pm (lunch 1-2 pm)

Receipt of Applications and Complaints

From 10.30 am to 4.30 pm(lunch 1-2 pm) Also depends on the merit of the case.

C. Service bench mark of Kurseong Municipality:

Sl.
No

Services

Previous Time

Targeted Response Time

Tatkal Service Time

Charges   General &Tatkal
                     (G)        (T)

1.

Assessment & Tax Department

 

  • Mutation

75 days

60 days (including notice period of 30 days)

 40 days

G- 2500/-(if registered deed) , In case of law of inheritance, gift deed within family and other vested land refer to BOC resolution 30th Jan 06.
T- Additional Rs 1000/-.

 

  • Assessment

75 days

   60 days

 40 days

G- Free service
T – 500/-

 

  • New trade licence

 7 days

   5 days

 2 Days

G- 50-200/ (licence fee) depends on nature of trade.
Registration Charges Extra
which depends on the area & nature of trade

T- Additional 25% on total amount i.e licence fees and
Registration fees.

 

  • Trade licence renewal

 5 days

   2 days

 Same day

 G-50- 200/-
T- Additional 100/-

 

 

 

 

 

 

2.

Building Department

 

  • Site plan

 45 days

  30  days

    7 days

 

 

  • Sanction or refusal of plan

 60 days

  30   days

    7 days

 

 

  • Total time

 105 days

   60  days

    14 days

As per provisions B.M Act.
Tatkal rate
25p/sft (Residential)
50p/sft (S.Commercial)
Rs.1/sft (Commercial)

 

 

 

 

 

 

3.

Electric Department

 

  • Street lamp repair

15 days

 10 days

 5 days (if Sufficient staff  is available)

Free service

 

  • Sodium vapours

15 days

 10 days

    Do

     Do

 

 

 

 

 

 

4.

Sanitation Department

 

  • Sewer line connection

15 days

 10 days

  5 days

G-5000/- (Domestic)
-10000/- (Commercial)
T- 8000/- (Domestic)
13000/- (Commercial)

 

  • Waste disposal

Daily

Daily

   ---------

     Free

 

  • Birth Certificate

7 days

5 days

 2 days

G- 72/-
T-  172/-

 

  • Death Certificate

7 days

5 days

 2 days

General - 62/-
Tatkal   - 162/-

 

  • Birth certificate with in one year

10days

 7 days

  3 days

General - 10/-
Tatkal   -50/-

5.

Water supply Department

 

 

  • New water connection

45-60 days

  30-45 days

 15 days

G- 5500/- (Domestic)
    10500/-(Commercial)
T – Additional 40% on         Domestic
Additional 60% on
Commercial

 

  • Shifting water connection

45-60 days

  30-45 days

  15 days

G- 3500/-(Domestic)
     5000/- (Commercial)
T- 4900/- (Domestic)
     8000/- (Commercial)

 

  • Blockage & dislocation

 7 days

  5 days

     3 days

 G- 1000/- (Domestic)
       1500/- (Commercial)
  T-  Additional 30%

 

  • Repairing of leakages

 7 days

   5 days

 -------------

 -------------

 

 

 

 

 

 

6.

Road Department

 

  • Road repairing

As soon as
Possible

If fund is available.

 

 

 

 

 

 

 

 

7.

Health Department

Out door Timing doctor’ visit

 

  • Sub-Center-1

 

 Mon -Wed
 12 – 4 pm

 

Free service

 

  • Sub-Center-2

 

      Do

 

Do

 

  • Sub-Center-3

 

      Do

 

Do

 

  • Sub-Center-4

 

      Do

 

Do

D. Availability of forms and information:

 Types of  Application Forms

 Available from

Charge

Application form for Mutation

Tax department

 50/-

Application form for Enlistment

 Tax department

 50/-

Application form  & fee for tax on advertisement

 Plain paper

B.M Act

Application form for verification of sites.

 Plain paper

 500/-

Application form for birth certificate

 Sanitation department

Free

Application form for death certificate

 Sanitation department

Free

Application form for building sanction

  General department

200/-

Application form for water connection

 General department

 50/-

Application form for shifting water connection

General department

  50/-

Application form for sewer line connection

Plain paper Application.

 Free

Application form for extra water

Plain Paper Application

300/-(1000 ltr)

Application form for residential certificate

General department

Rs. 10/-

Application form for Gorkha certificate

General department

Free

Application form for NOC for electric connection

General department

Rs  10/-

Application form for Income Certificate

General department

Free

Application form for live certificate

General department

Free

Application form for SC/ST provisional certificate.

General department

Free

Application form for Old age Pension

General department

Free

Application form for loan under scheme of SJSRY,PMRY, OBC,Minorities,Schedule caste

General department

Free

Application form for certify copy

General department

 100/-

E. Department wise information of Kurseong Municipality

Tax Department

The  Tax-Daroga heads this department. This department generates revenue through property tax collection, collection of rent from municipal properties, tax on advertisement fees, issue & renewal of trade licence, mutation.

 

Functions:

  1. Tax Collection
  2. Issue of Trade licence
  3. Sending notices to defaulters
  4. Rent collection of municipal commercial complex.
  5. How citizen can help?
  1. By prompt payment of taxes with in the due date.
  2. By payment of reasonable tax for commercial and household properties
  3. By clearing long pending dues.
  4. Prompt clearance of Government dues and arrears.

 

Whom to contact?

Initially Tax –Daroga in office. In case of inaction on initial complaint, contact Executive Officer, Kurseong Municipality.

 

Building department & Street Light

The Sub-Assistant Engineer Building’s & Street light is the head of the department which sanctions building plan and maintenance and installation of street lights in the town.

 

Function:

  1. Sanction building Plan
  2. Site verification
  3. Street light Maintenance

 

How citizen can help?

  1. Furnish original documents for any application
  2. Duly filled up forms to be submitted.

 

Whom o contact?

Initially S.A.E buildings, in case of inaction of complaints contact Executive Officer Kurseong Municipality.

 

Sanitation Department and Health Wings.

Kurseong Municipality is committed to give its citizen clean and green city which involves different areas like sanitation and health. Very recently formed health wing of kurseong municipality is also under the supervision of sanitation department. The Sanitary Inspector is the in- charge of this department which looks after the sewer line connection, health sub-centres and Public health.

 

Functions & Activity:

  1. Issue of birth & death certificates
  2. Road cleaning
  3. Garbage collection
  4. Sewer line management
  5. Maintenance of Public Urinal and Toilets

 

How citizen can help?

  1. Ensure that your premises are cleaned before street cleaning and throw garbage in the bins before the pick up time
  2. Keep the surrounding of your building clean
  3. Segregate your garbage into bio-degradable and non bio-degradable
  4. Report non sweeping and not lifting of garbage’s
  5. Use urinal and toilets provided for public use
  6. Place a complaint if they are not cleaned or if repairs are needed.

 

Whom to contact?

Initially, the Sanitary Inspector in the office or in case of in action on initial complaint, contact Executive Officer

 

Water Supply , Roads & Drainage

The department is the most important one as it is the sole in charge of water supply in the town. The department is headed by Sr. Sub- Assistant Engineer which looks after the distribution of water supply in the municipal town. The department also looks after drainage and road network of Kurseong Municipal Area.

 

Function:

  1. To supply safe drinking water
  2. To sort out problems with Public Works Dept.
  3. Maintenance of roads and drainage
  4. Special arrangement to supply water in dry season

 

How Citizen can extend support?

  1. Do not construct or dump materials which obstructs or block a road.
  2. Do not vandalise road infrastructure
  3. Apply for permission for carrying out public events in roads.
  4. Do not throw garbage into the drain and roads
  5. Ensuring rain water harvesting in your area.
  6. Promptly report blocks/chokes.
  7. Report leakages of water supply lines.
  8. Keep away from illegal tapping
  9. Save water
  10. Don’t misuse water

 

Whom to contact?

Initially Sr S.A.E – water supply, In case of in action on complaint contact Executive Officer Kurseong Municipality.

 
rrl-1

All Rights Reserved for Kurseong Municipality, 2011-2012

Powered by More Wifi Internet Pvt. Ltd.

rrl-2